Terms and conditions

 

Booking Conditions

The following criteria must be met for bookings:

  • The minimum age for courses is 18 years. There is no maximum age.

  • Course start days are on Mondays.

  • RaYcorn English College is open from Monday to Saturday. Please check the days for your lessons.

Holidays

School holidays

School holidays are accounted for in all course fees and so students do not get a refund or a course extension for school holidays. RaYcorn College is normally closed on bank holidays. Our school holidays for 2014 are:

  • 1 January - Friday - New Year's Day

  • 25 March - Friday - Good Friday

  • 28 March - Monday - Easter Monday

  • 2 May - Monday - Early May bank holiday

  • 30 May - Monday - Spring bank holiday

  • 29 August - Monday - Summer bank holiday

  • 26 December – 30 December – Christmas holiday

If you would like to take a holiday, please tell us by email or telephone 14 working days or more in advance. We will only consider you to be on holiday after 14 working days of you telling us about your holiday. The holiday period will be added to the end of your course.

Tuition and Registration Fees

All fees must be paid in full for the entire duration of your course unless otherwise agreed with management. Payments must be received before the start date of your course. RaYcorn English College does not charge registration fees.

Students must pay any costs associated with transferring fees to RaYcorn English College.

Tuition fees pay for:

  • level assessments

  • evaluation of GTR (Guided Tuition Requirement)

  • in-school testing and continuous assessment

  • live web-conferenced General English lessons

  • specialised English lessons (for professional or academic purposes)

  • customised after-school revision activities (Study packs)

  • Course material (not including student books and workbooks where applicable)

  • access to archives of your past lesson notes

  • access to video recordings of your past lessons

  • school reports.

Other services offered by RaYcorn English College are subject to additional payments as advertised.

Course Changes and Extensions

By RaYcorn English College

RaYcorn English College reserves the right to cancel or shorten courses without prior notice. This may happen where there is a low enrolment response to a particular course. The School makes every effort to ensure that this does not happen.

If RaYcorn English College cancels or shortens a course you will be re-assigned to a different course of the same or similar language level equal to the tuition fees that have been paid for or agreed on. For example, if you pay for a 12-week programme but your level is no longer available, you may be transferred to a one-to-one or one-to-two course for a number of hours of lessons equivalent to the amounts paid or agreed on. The student will incur no further costs for the transfer.

By the student

The student may extend their course at any time during their course. The only charges will be the cost of the extra lessons requested by the student. No registration fees will be charged. Students do not get a refund if they choose to shorten their course.

If a student wishes to postpone their course or to bring the course forward they must tell us with at least 14 days notice before the start date of their course.

Lesson Changes

By RaYcorn English College

RaYcorn English College may postpone, merge or otherwise change your class as may be necessary. The school may also substitute or permanently change your teacher as appropriate. While every effort will be made to accommodate a student's request we cannot guarantee that you will be taught by any specific teacher.

By the student

Students may change their class times as often as they like and depending on availability. This may involve an extra payment if moving from a discounted course to a non-discounted course. If a student moves to a course with lower fees, the amounts outstanding will go towards classes of the equivalent value in the chosen course.

Language Level

Every effort is made to place students in levels that are appropriate to their language skills. Initial level assignment is on the basis of a placement test. Upon joining a class the student is then evaluated by the class teacher and either confirmed for that level or re-assigned to a more suitable level. This would usually happen in the first week of the course.

If a student’s language level is unsuitable for the course that they have applied/paid for, they will be placed in the most appropriate course until their language abilities have improved to a level deemed necessary by RaYcorn English College for the course initially applied for.

Students may choose to study at a level lower than they have been assigned by RaYcorn English College. Student’s do not have an automatic right to study at a level higher than they have been assigned by RaYcorn English College. The assigning teacher’s decision on level placement will be final.

Attendance and Punctuality

All students are obliged to attend all their lessons and to be present in their online classrooms at the times advertised. In the case of custom courses, students must be present in their online classrooms at the times given to them in their welcome email. Non-attendance or lateness to lessons will not be compensated by RaYcorn English College.

Cancellation and Refunds Policy

  • Students are allowed a refund of their fees if RaYcorn English College is notified of a cancellation with more than 23 hours before the start date (not the start time) of their course.

    • A 100% refund will be issued to students who notify RaYcorn English College of a cancellation with more than 14 days before the start date of their course

    • A 50% refund will be issued to students who notify RaYcorn English College of a cancellation with less than 15 days but more than 7 days from the start of their course

    • A 25% refund will be issued to students who notify RaYcorn English College of a cancellation with less than 8 days but more than 23 hours from the start date of their course

    • There is no refund for cancellations made with less than 24 hours before the start date or on/after the start date of their course

  • All costs associated with the cancellation (including the cost of transferring any money) will be borne by the student in its entirety and will be deducted from the amount to be transferred.

  • Letters of cancellation and a request for a refund must be signed by the student and the payee (if different). The letter(s) should be scanned and emailed to support@raycorn.com. Transfers will only be made to the same name and account from which payment was accepted.

Equipment and Software

RaYcorn English College has made web links available for the student to check for the system requirements necessary for learning online with RaYcorn English College.

It is the student’s responsibility to ensure that their system meets the minimum requirements and that they have a broadband connection and appropriate headset and microphone.

In the event that RaYcorn English College experiences technical problems at the time of or during a lesson, students will be compensated with extra minutes or a rescheduled lesson at a time suitable for the student(s). The choice of extra minutes or a rescheduled lesson will be at the discretion of management.

Personal Information and Photographs

RaYcorn English College uses the personal information and photographs that you registered with to provide you with a more efficient service and a robust educational experience. We may also use your personal details to send you information about our courses and services. We do not share your information with third parties other than is necessary to deliver our services to you. Your payment details are kept on our agents’ secure servers.

If you wish to stop receiving all emails about other courses and services, please tell us by writing to support@raycorn.com.

Changes to the Terms and Conditions

RaYcorn English College reserves the right to amend or alter its terms and conditions without providing prior notice. In the event of such changes being made, the new terms and conditions will replace the previous terms and conditions and will apply to all courses and all students from the date of implementation as noted in the changes. Booking a course with RaYcorn English College means an acceptance of all the RaYcorn English College terms and conditions.

Last modified: Tuesday, 2 February 2016, 5:24 PM